The way a bad experience should be redeemed

Myself and my boyfriend bought numerous amounts of furniture with @Home over the past 6 months. We requested for all of this to be delivered by the 29 June 2015. Due to internal communications the store failed to deliver our furniture on time although trying to solve the issue their side, head office could not assist. After a 3 day delay and sitting on the floor in our new home you can imagine how low our patience levels were at this point. On receiving our beautiful furniture 3 days later my boyfriend received a call from Nomsa to ask for our home address so she could deliver something to us. We were greeted by Nomsa later that day with a beautiful bunch of flowers and a gift voucher. Although the gift was a kind gesture, what really impressed us was the fact that Nomsa personally delivered this to us after hours. A big ups to her for all her efforts.