1 reviews | Active since Jan 2017
TFG online
In the 7th of December 2022 @Home (TFG) had an online 40% off le Creuset . Immediately selected the items that I wanted and made payment. I immediately received an email confirming my purchase. In the email it indicated that I will be contacted in three days for arrangement of collection or delivery my order. As December is busy, I gave TFG benefit of the doubt and waited, and there was no communication or whatsoever from TFG. I then sent an email on 29th December 2022 enquiring about my order and the delivery arrangements, I then got a reply from TFG informing me that “due to unforeseen circumstances my order had to be cancelled. And that This may have happened because the item was so popular we ran out of stock quicker than our warehouse systems were able to update.”
I’m very disappointed with TFG, I want my order. The reasons that was provided is either here nor there. TFG advertised the online special, customers made purchases now they coming up with excuses.
Kindly provide feedback with regards to your investigation. I still have not received an email nor a phone call from TFG
Kindly provide feedback with regards to your investigation. I still have not received an email nor a phone call from TFG
I have not received my refund, I called today to enquire, one of your employees informed me that she doesn’t see any payments made for the order. I have received an email confirming my order and the money went off from my account. I want my money back hence TFG is falsely advertising specials.
I have not received my refund, I called today to enquire, one of your employees informed me that she doesn’t see any payments made for the order. I have received an email confirming my order and the money went off from my account. I want my money back hence TFG is falsely advertising specials.
Online support number: 466111
Consultant: Thabisa Magaba
I really don’t understand that how do you advertise items on the same day, orders are placed and paid for and yet I’m told that my order was cancelled 😳😳😳😳.TFG is a ****, shame I’m not happy. Amount paid more that R9 000
Online support number: 466111
Consultant: Thabisa Magaba
I really don’t understand that how do you advertise items on the same day, orders are placed and paid for and yet I’m told that my order was cancelled 😳😳😳😳.TFG is a ****, shame I’m not happy. Amount paid more that R9 000