TERRIBLE SERVICE SECOND TIME AROUND

Once again HORRIBLE SERVICE. 5 weeks ago I queried my bed and pedestals which were of terrible quality. They collected the items a week later and promised me a refund of almost R10 000. It’s been a month now and still no refund. I’ve dealt with 5 different people at TFG Online shopping support as the previous person is never ever available again. They promise to follow up and call you back but never ever do. How do I just get my money bac****!