1 reviews | Active since Jul 2015
Terrible Service recieved @Home
Good day<br> <br> I went to your @Home store in Gateway on Saturday (10/10/2015) to purchase white Voile curtains <br> <br> We required 4 lengths and we found 2 pack which were priced at R350, we didn't end up buying as one pack was already open and had brown marks.<br> <br> The store system said there were 4 units which could not be found<br> <br> we called the Pavilion store and they had stock,<br> <br> Yesterday (Sunday, 11/10/2015) we went to the Pavilion store, the price had increased to R399 a pack, since we had come all the way, we decided to purchase them.<br> <br> As we were walking out, the security sensors went off, a salesperson came out to help and took the packets back to the till, whilst we waited outside the store. That was very embarrassing as everyone was looking.<br> <br> When he came back, the items still triggered the sensors and the sensors beeped again, and he said that we should just take them<br> <br> When we got home we opened the curtains and found magnetic sensors on two of the curtains, <br> <br> We cant remove them as they might tear the curtains. I sent a complaint to @Home / TFG and after 5 days have had no response
Hello Mr. Govender
Thank you for taking the time to send us this feedback. We are always aiming to provide the best possible service to our Customers and regret your experience with the Gateway Store.
We have escalated this to the Field Management who will be in contact shortly.
Kind Regards
The @home Customer Care Division
Hello Mr. Govender
Thank you for taking the time to send us this feedback. We are always aiming to provide the best possible service to our Customers and regret your experience with the Gateway Store.
We have escalated this to the Field Management who will be in contact shortly.
Kind Regards
The @home Customer Care Division
