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DC
Dianr C

1 reviews | Active since Mar 2020

04 Oct 2021, 14:18

Terrible service , no help from call centre

So saw a couch on sale , very excited . Paid for it received the order confirmation on the 30th of September . My money has gone off my account . I called the call centre 3 time emailed the 3 time for an estimated delivery date , no one can see my order . So what now ???? Gave my couches away I'm using camping chairs , all I want is an estimated delivery date . NO ONE CAN HELP ME !!!!!

0
Replies (5)
@Home
@Home's reply04 Oct 2021, 17:55
Official
Hello Dianr

Thank you for letting us know. Please send us the order number on your order confirmation and we will get right on it for you.

Thanks
The @homewarestore Team
DC
Dianr C's update04 Oct 2021, 20:01
Reviewer Update
I am so upset sold my couches , now you guys email me cancelling my order because didnt secure the stock for me . What am I going to do now . You guys just lost all my trust . Very dissatisfied and disappointed in the tfg group !
DC
Dianr C's update04 Oct 2021, 20:04
Reviewer Update
We're so sorry to tell you that we have not been able to find one or more of the products in your order p*** placed on 30 September 2021. We have tried to source it from several locations, but due to high demand, we were not successful.
DC
Dianr C's update04 Oct 2021, 20:05
Reviewer Update
P*** what are you guys going to do to help me ?
@Home
@Home's reply05 Oct 2021, 15:15
Official
Hello Dianr

Thanks for the details. We have immediately escalated this to the Online Team and asked that they contact you to assist / advise.

Thanks
The @homewarestore Team