Terrible service from Sandton @homelivingspace

Terrible service! We bought two couches at @homelivingspace Sandton, and after they were delivered on Tuesday 24/11/2020 noticed damaged to the couches. The fabric have scratch marks on them and one of the corners looks like its been dragged on the floor. I've immediately contacted them to arrange a replacement, but they told me to wait till Thursday for an answer as they need to hear from the warehouse. We've called them again on Thursday (26/11/2020), just to be told they'll call us back within 20 mins. An hour later and they still haven't come back to us. This after we told them we need the couches replaced before Monday (01/12/2020) as we are moving. Why does it take two days to hear from your warehouse?? This should have been sorted out when I called you on Tuesday!