Terrible service from @Home - The Foschini Group.

I have ordered a Louis mirror on the 19th of May 2020 from @home online. On the 20th of May 2020, I received a mail that the mirror is with the couriers. Since then nothing has happened. I phoned the online support line on 8 June 2020 to make a follow-up and was told that the parcel should have been delivered a long time ago and the matter will be escalated. I phoned again on 09 June where was told that they will phone me back. Needless to say, no one phoned me. I phoned again on 10 June - the Operator gave me the distribution centre’s number in order for me to follow up with them. I have contacted the distribution centre a couple of time but no one is answering their phones. I again phone the online support line. The Operator told me that he has e-mailed the distribution centre and will give me feedback ASAP. Up to now I have not received a call or e-mail. Terrible service from at home. What is left to do?!