Terrible service for damaged goods

I received a butter dish as a present for my engagement. The dish was damaged when it was opened. I then went to @home east gate to return the dish. As it was a present I obviously didn't have the receipt. The manger advised me that without a receipt I could not be helped. I was advised further that all receipts had a quality stamp on it. The manager said if there was a quality stamp \then tough"we couldn't do anything. Shocking service. I managed to get the receipt from my aunt and it did not have a quality stamp on it. My mother then attempted to return the dish at @home Boksburg. They did not have the dish in stock"