TERRIBLE POOR CUSTOMER SERVICE

<p>I LOGGED A COMPLAINT THIS MORNING. I WENT INTO THE @HOME BRANCH IN CRESTA TO APPLY FOR A CREDIT INCREASE ON MY ACCOUNT. I COMPELTED THE FORMS, HANDED OVER MY PAY SLIP AND BANK STATEMENTS AS WELL AS ID BOOK. </p> <p>I RECIEVED A CALL FROM @HOME HEAD OFFICE ADVISING THEY ARE WORKING ON IT.</p> <p>I RECEIVED A VERY VERY UNPROFESSIONAL CALL FROM THE BRANCH ADVISING THE WRONG FORM WAS COMPELTED ITS A OLD FORM. AND I AM EXPECTED TO GO BACK INTO THE STORE. </p> <p> </p> <p>THIS IS UNACEEPATBLE WHY DOES THE BRANCH HAVE OLD FORMS, WHY ARE THINGS NOT UPDATED? WHY IS THE BRANCH MANAGER NOT UP TO DATE AND ENSURING THE STAFF ARE UP TO DATE. </p> <p>I EXPECT A CALL FROM HEAD OFFICE WITH A SOLOUTION TO THIS, I AM NOT GOING BACK INTO THE STORE TO COMPLETE THE RIGHT FORM. </p> <p> </p> <p>THIS IS NEGLIGENCE FROM THE BRANCH MANGER AND STAFF AND DOWN RIGHT UNACCEPTBALE CUSTOMER SERVICE </p> <p> </p> <p>POOR POOR SERVICE </p>