Terrible Granny Goose first time experience.

Such a disappointing experience. I go this morning just after 9am to Granny Goose (@Home is the owner) in Claremont. I need 2 fitted sheets and 2 top sheets. The first problem, poor stock control and poor management of stock in the shop. At first confusion as to if there is stock and once confirmed there is, poor sense of where in the store the stock is. Okay, found, after a 10 minute search. Now I need a duvet. Again, not sure what stock is in the store - so making recommendations to the type of duvet I need but no idea of the stock is available. Time to buy: Now it's my email address that is needed, my ID, phone number. So that I am on the system for discounts. Payment made, R8500. AFTER the payment is made, oh sorry, mistake was made, refund must be done and new amount put through. The admin hassle of that - paperwork, signing till slips authorising the refund. My first time at Granny Goose and just a terrible experience. I parted today with R8000 for bedding - I expect much better.