Subpar quality Granny Goose duvet and disappointing customer service

Dear @home Stores, I wanted to share my recent experience with your Queen-size Granny Goose box-stitch duvet that I purchased towards the end of 2021. I treated myself to what I considered a luxurious investment. However, after two years of use, I've noticed a concerning issue with the filling unevenly collecting at one end of the duvet. This was disappointing, especially given your esteemed reputation for luxury quality.

Despite my efforts to resolve this matter, including returning the duvet to the Cavendish store in its original packaging, I've encountered significant delays and inconvenience in receiving feedback. After six weeks of chasing after updates and feeling like I've been given the run-around, I requested my duvet be returned as there's been no progress in assessing its condition. I have offered to collect the item to expedite the process. Today marks 51 days since I returned the item, my messages are not being responded to and my duvet is still not in my possession.

This experience has left me extremely dissatisfied. I will be exploring options such as Royal Comfort Hungarian Goose, considering their reputation for both quality and service. I hope this feedback helps in improving your customer experience.

Sincerely, Tracy Burton