Sub-zero Service

These guys have absolutely no idea what customer service is. This is very poor for a company of this size. My wife and i purchased furniture from their Design Quarter store on the 6th of June. While in-store, we were told that everything was in stock at the DC and we would have our furniture delivered by the 12th of June.

The 12th of June came and went and we did not hear from them, we started making calls on the 15th to find out what was going on. After speaking to a few people (most of whom told us they would investigate and call back, without actually calling back), we were eventually told that one item from our consignment was coming from Cape Town and so they were waiting for that item before making a consolidated delivery. One must understand that we were not consulted, someone decided to make this whole decision on our behalf. We notified them that we wanted the rest of the items delivered (we had bought furniture for the whole house and we were being held back by a bed.) This bed was apparently going to arrive on the 25th.

Eventually the rest of the furniture was duly delivered and we waited for the bed. Again, the 25th of June came and went and we did not hear from the @Home team. We called @Home again, they notified us that the bed had arrived and they would contact us on the to notify us when it will be delivered. We never received that call, we have called several times from the 27th of June to date and everyone promises to call us back but never does.

We spent a sizable amount of money at this establishment and were charged a delivery fee after doing so, now we have to grovel just to get our goods delivered.