Still waiting

This is now week 4 that I am waiting for my account to be approved and no update is coming through.<br> <br> First it started when I paid my account in full and wanted to close my account. After I did that I wanted to open up a new account. Then they discover my account was never closed after I made it clear to close the account. then they closed the account and I opened up a new account. <br> <br> After 2 weeks of no feedback I went back to the office and suddenly they needed my bank statements and payslip again. I went back and submitted the documents. It is now 2 weeks again and still no feedback. <br> <br> I want my card and account sorted out TODAY!!!!