*****ing from customer &then sugar coat it as mistake

<p>I visited @home homeware store in Tygervalley mall on the 4th Jan 2017,turns out to be the biggest mistake for 2017 already...</p> <p> </p> <p>I saw up75% off items while on my way to country road and went in to find some hand towels for R29 from which i took 3 and other items. To my surprise today when I decided to finaly unpack the bag, i find only 2 of those 3 hand towels yet i paid for 3.</p> <p> </p> <p>I phoned the store now to explain to the manager and all she could say was it was a 'mistake" and that she would call me back which she didnt and i had to call her back 40minutes later to find her back on the floor busy with whatever it is she was doing when i phoned the first time,clearly she didnt bother doing anything about my query because she mentioned in my first call that the towels were sold out and that the'thieve' Nell was off today. </p> <p>She said that the cashier may have put it somewhere by mistake(what a lame excuse) WHERE ELSE WAS SHE SUPPOSED TO PUT BESIDES IN THE BAG WITH OTHER ITEMS.</p> <p>That Nell was very ***** i mean WHY was she packing my shopping bag underneath the counter??? Well she was alone there and she was clearly on a mission to put my towel "somewhere by mistake".</p> <p> </p> <p>This so called manager is not bothered by my query even telling to call back on monday when the cashier is back to work(what happened to calling me?)</p> <p> </p> <p>She is offering me a refund and i think she is just taking me for a joke,WHY should i pay for their "mistake" aka theft(day light *******)????</p> <p> </p> <p>I live in Blouberg and i cannot drive a 2.5l car for 13.5km to go and get R29. I WANT A TOWEL either the one have paid for or a replacement but it has to be a WHITE HAND TOWEL. YES I HAVE PAID R29 FOR IT AND I AM FIGHTING FOR IT SO THAT NEXT TIME YOUR STAFF REFRAIN FROM SUCH CHEAP MISTAKES.</p> <p> </p> <p>I want the 'manager' to arrange with my nearest store for me to get that towel,they will sort it out themselves. I NEED THIS TOWEL THIS WEEKEND I CANT WAIT FOR MONDAY. Infact WHY should i wait?? Doesnt that cashier have a cellphone to be contacted on??? The manager can keep her offer for a refund for some other STUPID customer whom will be stupid enough to accept driving 13.5km for that ridiculous offer.</p> <p>I WANT A TOWEL finish &klaar.</p>