Smeg Stand Mixer Red Purchase not fulfilled

On the 23 of October i went to @Home Southgate looking for a Smeg Stand Mixer in Red colour to be specific. The shop did have the product but not in the colour I wanted.

The lovely assistant Cynthia searched online and other shops in the country to see if they could help get the mixer. To our luck, we got the stand mixer in Cape Town.

The Southgate mall rep Cynthia called the Cape Town shop @Home living space Canal Walk and was assisted by Meshea. She confirmed the Smeg Stand Mixer is available and was marked down to Three thousand rands R3000. You can imagine the excitement I had, we then asked her to confirm the condition of the item. Meshea left the call and came back after a few minutes to confirm that the stand is red and in good condition.

I then paid the marked-down price and immediately asked a friend from Capetown to go and collect on my behalf.

On collection my friend was informed that the stand is not available ,it was never in store and such they cant give me what they don't have.

The Manager Darlene indicated that it might have been a picking ticket but not an actual item. We then told her the events that led to payment , she then indicated that we call the next day to speak to Meshea who assisted us and confirmed the item.

The next day I escalated the matter to Southgate and an exchange between the two shops happened but no positive results as of today I don't have what I paid for.

Bad service from the Canal walk store, as i wouldn't have paid if they did not confirm the colour, condition, and availability of the Stand Mixer.