Smeg and @home are a **** !!!

The way you treat your clients is awful !!! Why would I want to buy such an expensive appliance to be inconvenienced like this ? Returning this smeg kettle for the 3rd time , I don’t know I am still associated with this brand ? Had to take leave , drive over 30ks to return it to the same store I bought it from with a proof of purchase , as per smeg procedure ??? And now I get told it won’t be fixed because of the chip it has they will probably replace but what happens to me as your client after so much inconvenience?? The petrol costs , my time , leave , unsatisfactory quality abd now without a kettle for how many days , I don’t know. You don’t care about your people , as long as the money is received you are good. I have heard people complain about this process but I won’t allow myself to be in this position ever again . @home and Smeg , you are ********** !!!! You are all alone after the purchase , all they do is hope they don’t lose out and you as the client deal with the frustrations alone. As I go buy another kettle because of your horrible process . What happened to TCF ? Do you even care ? This ain’t ending here !!!!