Sloppy Feedback. We don't care attitude.

Bought a set of pillows at Tokai branch for my child's new room. When fluffing the pillows I was *****ed by a large piece of metal inside one of the pillows. What if my child got hurt by this??? Posted on their facebook page on the 17th and was told told that they will get in contact with me. 4 days later still nothing. Posted again on the 24th and finally received an email asking for pictures and what store it was bought from. Mailed Julie-Ann the pics and my slip. She kept on asking \what store did you buy it from"PLEASE OPEN YOUR EYES. It was mailed to you. Eventually she mailed me to please return the pillow to the store I bought it from . Now my question was \""am I going to be replaced reimbursed?\"" One pillow is being used so what now?? DISGUSTED in the lack of customer interest and pass the buck attitude. I DON'T CARE if you need to take it up with YOUR supplier. Seriously need to rethink as to why I have been supporting the TFG group!!"""