SHOCKING SERVICE DELIVERY

After spending 9K on a bed from @home well over 6 weeks ago, I still have not received my bed. I was told in writing it would be delivered on the 16th Feb. Took the morning off to be there for delivery. The bed never arrived, after I called to find out what was going on I was told that it had not actually even arrived in JHB. Each enquiry I make to find out when it will be delivered because I now have NO bed to sleep on and I am sharing a bed with my son, I get no response, and when I try track it online it says there is no order! WHEN WILL I RECEIVE MY BED? OR a response,