Shocking service@Home

I have a mattress purchased from @Home under guarantee that has collapsed. 3 months of back and forth and worst service ever I still have not got a resolution as it was handed over to the supplier Cloud Nine who's service is even worse. Cloud Nine offered me a replacement and upgrade more expensive than I can buy it in most retail outlets. When questioned they changed tact and would just get my funds repaid. 48 hours later and no response again I am still no closer to resolving the matter. The worst service. Even the director of Cloud Nine was going to get back to me. Couldn't be bothered and got someone else to make the call with no solution.

Don't expect service or guarantees to be honoured by @Home or Cloud Nine. Its a disgrace that a customer must do all the following up. Also Cloud Nine only sends out emails once a week so don't expect any response in a hurry to your problems. Its a disgrace how companies of their stature behave with clients when there is a problem