SHOCKING SERVICE

<p>Took in a Breville Coffee Machine into the @Home Bayside store on the 25 of January. Was told the process would take 3-4 weeks in total. I was called by Engela 2 weeks later informing me of the costs of the repair. I instructed her to proceed and was informed the machine would be ready for collection in 1-2 weeks. After hearing nothing I called on the 6th of March and spoke to Engela who said it would be arriving this week. Today I walked into the store to collect. I was told it wasnt there and is still with the repairer who has not effected the repairs as they claim they did not receive approval to proceed. So I was **** to when I called on the 6th of March. I asked for a regional managers number which I got but the number is no longer in service. Other communication channels are also unavailable. This is absolutely shocking, I need my machine back asap and expect a generous discount for the inconvenience caused. </p>