Shocking customer service and delivery

We purchased a couch on the 11th of November at the @home store at Mall of Africa.

Awkwardly when we asked for the invoice the shop assistant asked us if we know that the price is per piece, in other words she assumed we can’t afford it because we weren’t dressed in Gucci after work so this is where this experience started to become unpleasant.

Before we paid the same lady checked and confirmed that the couch will de delivered between 5 and 7 working days. A few days later we got an email to say the couch is on its way from Cape Town and it will arrive working the next two weeks. When we enquired about it with the shop manager said they can deliver two pieces and for the rest they have to wait for it to arrive from Cape Town.

The truck arrived this Friday afternoon not morning (we had arranged to be there) and once they opened the truck they realised the couch wasn’t loaded on the truck at all. They then left and came back after five o’clock with two of the pieces. The one piece has leather that’s stretched.

We still await the last piece and we hope it will be the same colour as the rest of the couch.

This will most probably be the last time we purchase anything from @home.