SERVICE IN BROOKLYN BRANCH

I visited the Brooklyn Branch to get a new card as my old account card is lost. The one cashier assisted me, I spoke to the call centre agent, he asked me security questions witch I apparently failed and they blocked my account. The cashier said I can come back with Proof of Residence and my ID to reactivate my account and get a card.<br> <br> I asked if I can mail my proof of residence to the branch to print, witch will just save me time. The said its fine and gave me the email address.<br> <br> I sent the mail, but due to signal it did not go threw. The manager told me to walk down the passage I did that and the mail went threw, I was out for a couple of seconds, when I came back the where having a staff meeting on the sales floor I had to wait for them to finish, I saw another client wanting to pay, having to call one of them out the meeting to assist her to pay for the items. <br> <br> Needless to say I had to wait even longer. Finally the manager and cashier came and helped me, I eventually left the store without my card due to time spent..... I still don't have a card!! I also do not want to go back, I think i spent and half an hour waiting with no success.