1 reviews | Active since May 2015
Service
Hi there <br> <br> I went to @Home Living space in Sandton, i wanted to do a cash perchase of one of the Glass bella dressing tble they had on the floor. So I enquired with sales asssistance, she checked for me if they had it in stock back at storeroom & they didnt have so she checked on system with their main branch in centrurion where they recieve the stock from and they had it in stock. So we made a request for it to be send to sandton store with some of the weekly stock and i was going to collect it from sandton store cause I didnt have transport to collect it in centurion. A week later I recieved a call with feedback from @ Home to say they wont deliver it in sandton store and claim it too fragile but my question is how did the other stock arrived in sandton store if that was the case. And I was told there is nothing that they can do. that served me a huge dissappointment with this brand and that delivery can be such a mission as i said it convenient for me to collect from sandton due to transportation besides it packed in a box. until today no one apologies even store manager didnt try there best...im so dissapointed cause i really wanted the goods.
Hello Sharon Gumede
We thank you for taking the time to send us this feedback. We regret the incident and I have escalated this to the Field Management Team who should be in contact with you shortly.
Kind Regards
The @home Customer Care Division
Best regards,
Hello Sharon Gumede
We thank you for taking the time to send us this feedback. We regret the incident and I have escalated this to the Field Management Team who should be in contact with you shortly.
Kind Regards
The @home Customer Care Division
Best regards,
