CE
CHAD E

1 reviews | Active since Dec 2011

01 Mar 2019, 10:49

Rude staff and attitude @Home Morningside.

Please send Mbali and the rest of the team for some training in how to give customer service. Yesterday's encounter was rude, unapologetic, sarcastic and full of attitude of don't do me any favours. No smile, no greeting. Had to go into @HOMEto pay 30cents because on previous payment agent could not do his job properly in taking a full balance for payment. Complete inconvenience and waste of time - When this was told to Mbali she offered no apology and was more worried about not being able to help take the payment because she had no change and wanted me to swipe my credit card for 0.30cents. It would have cost me more in bank charges to swipe my card for the inconvenience caused. Staff in store were more interested in chatting to each other and felt we had interrupted their discussion, where is the service in this.

It a no wonder the shop was quiet with hardly any customers as the staff are clearly chasing the customers away. Will not be visiting the Morningside @ home in a hurry again.

0
Replies (3)
@Home
@Home's reply01 Mar 2019, 14:59
Official
Hello Chad

Thank you for taking the time to send us this details. We please need you to send us your contact details to us on the following *** and they will assist with your request.

Thanks

The @home Customer Care Division
CE
CHAD E's update04 Mar 2019, 15:37
Reviewer Update
Firstly, not a request, read the review of poor service. My contact details have been forwarded to email.
@Home
@Home's reply04 Mar 2019, 16:38
Official
Thank you Chad

Noted with many thanks. Your complaint will be escalated to the relevant Team who will call you to assist as soon as they have investigate this. We have asked that they call you with some feedback before the close of business tomorrow.

The @home Customer Care Division