RUDE *********** MANAGER

The manager at Ilanga Nelspruit store is so *********** it hurts the fact the her subordinates are more professional and know to to deal with clients than she is rude, not willing to assist for a manager she lies and she doesn't follow up on customer queries. My husband bought me a SMEG cream kettle and 4 slice toaster for Christmas on the 3rd of Jan 2021 I went to the store to exchange the cream for white i kept going to the store and calling no one knew what i was talking about , until one Saturday i found her (the Manager) she promised to assist and said the staff members rotate so she will speak to the other group the following week and contact me another month went by no one calls me i went back to the store and shes so rude again hi I'm here to get my refund on the kettle and toaster since no one can assist me . no the lady was suppose to call you (This is what she always says) we are busy with it we just waiting for the white to come today 04th of march exactly 2 months since I logged the return I call again and she says oh your staff came in Wednesday already didn't they call you ( wow again) wait please give me your number I want to double check in the back . I say no I'm not giving you my numbers again I will hold or call back, I drop and call back after few mins , i called back and she says oh sorry someone sold your toaster but I'm sending my driver to Riverside quickly his fetching on there it will take 15 mins. 3 hours later i asked my sister to collect the stuff for me during her lunch time she went in at 1pm and no one wanted to assist her at 1.30 she called me saying no one is helping she asked for the manager and told her that I'm here to collect my sisters kettle and toaster , she said the manager just ignored her and continued to help another client