RUDE AND UNPROFFESIONAL

I am not an impatient woman but @Home Menlyn has really driven me off the edge. My couch arrived today at 12:30 as promised, while loading it out of the van one of the Delivery guys fell and the couch hit the ground. I stated that something is wrong because there was a breaking noise.when we opened the box the leg had snapped right off the frame.i asked them to take it back and they told me no problem i must call the branch to order another one.I called and spoke to Herry who is my consultant and he promised to call me back, he never did.i had to take leave to be at home for the delivery and wanted to know when the next couch will be delivered.i called back to find out and was kept on hold for 20mins and then the phone dropped in my hear!!! i called back and the phone was kept aside while they went on discussing their own issues and then they hung up on me again!!! 3rd time again i called and was hung up on.a simple \WE DONT KNOW WHEN WE CAN GET A NEW COUCH DELIVERED"would have sufficed"