SN
Setha N

1 reviews | Active since Apr 2012

16 Jun 2015, 19:00

Rude and *********** staff.

I recently purchased a picnic basket and a globe online.<br> <br> This being the first time using their service I must say I was not impressed when I opened the package to find the globe was broken.<br> <br> After contacting the online correspondent I was advised I could exchange it at any store near me.<br> <br> So I had the horror of terrible service at Baywest @Home where all 4 individuals failed to assist me.<br> <br> I could handle their incompetence being new and everything but I can not tolerate their rudeness and lack of customer etiquette.<br> <br> The service I received ensures that I will not be using the @Home at Baywest.<br> <br> The remarks one of those ladies were making will also ensure I don't use the online store.<br> <br> This is going to continue to impact the growth of e-commerce in this country.<br> <br>

0
Replies (1)
@Home
@Home's reply16 Jun 2015, 23:22
Official
Hello Setha,

Thank you for bringing this to our attention. We try our best to offer all customers great customer service and are disappointed that you had this experience. We apologise for any inconvenience caused.

We will send your feedback to the Area Manager and they will contact you directly.

Best
The @Home team