Refund

On 29 January 2021 I placed an order with @home, which was a split payment. A certain amount from my tfg account and the balance I made a cash payment, EFT through ozone. After I'd made the payment I noticed the split was paid on two different purchase orders. I called the customer care line. They told me that the order can't be cancelled due to technical difficulties, but the order will automatically cancel after 24 hours. After the order was cancel I called again to hear when I will be receiving my money, they told me the money will automatically be reversed after 5 working days. After the five working days I called and sent a mail asking what was happening. After 15 days, 10 work days still no refund on my cash payment. at's the Every time I call the say, we will look into it.

What's the use of having a customer care department if they can not help? The staff gives different information on how the processes works.

I had so much good to say about TFG, but ever since the clientele grew the started neglecting the other customers. There service is not what is used to be. This will be my last encounter with TFG.

Why do one first have to report you on hellopeter to get a response?

PEOPLE READING THIS REPORT, PLEASE DO NOT BUY FOR TFG ONLINE. ITS ONE PROBLEM ON ANOTHER, AND NO ONE IS OF ASSISTANTS