1 reviews | Active since Nov 2013
purchased a blanket and it's broken after 1 use
I have been a TFG account holder for a number of years. The majority of my purchases are from @home stores. <br> I purchased a sheep skin blanket in last week on my account from the @home in Blue Route, cape town. I was ecstatic with my purchase as I love @home products and until last night I would recommend their products over any other store stocking similar products.<br> I would like to reassure you that this blanket has only had 'light use' as I was not at home. I was using it last night when I noticed that the stitching on the main part of the blanket is coming loose. I then noticed that the stitching on the side had come completely undone. Please see pictures attached.<br> <br> Needless to say I am unsatisfied with the product. And having been a customer of @ home products, I have come to expect a certain level of quality. Which until last night was always met and exceeded.<br> <br> I cannot believe that after 2 'light uses' of this blanket that it is coming apart. To say that I am disappointed, is an understatement. I might as well purchase a similar product from Mr price Home for a fraction of the cost, at least then the poor quality is to be expected.<br> <br> I would like to believe th
Dear Claire van der poll
Thank you for taking the time to contact us,
I have escalated this matter onto the store manager to assist.
Kind regards,
@home Customer Care.
Dear Claire van der poll
Thank you for taking the time to contact us,
I have escalated this matter onto the store manager to assist.
Kind regards,
@home Customer Care.
