1 reviews | Active since Jul 2010
Promises Promises Promise
We purchased some bar chairs for out kitchen in December 2015, we were promised we would have them in January 2016 and convinced to pay in full by salesman. Come January we had to make several calls to the store to find out what was happening, they promise to call back but never do. Finally when we get hold of salesman we told end of January which too comes and goes without a call from the store. We the client have to call around again only to discover that end of January has become February, which then became late February, which then because March. <br> <br> We finally got hold of Promise the new manager who promised to call back but still had not updated me after a visit to the store and 2 SMS's to his cellphone. Promise has just called me to ask what is up with my latest message which asks for feedback. If your clients have to keep calling you for feedback than something is wrong with your so called Customer Service. If I could find a suitable Kitchen Stool I would have cancelled and asked for my money back. @Home you don't deserve customers. <br> <br> I think I need to start social media campaign @Home must fall....
Hello Bradley Richards
Thank you for taking the time to send us this feedback.
We have escalated this to the Field Management Team who will contact you directly.
Thanks
The @home Customer Care Division
Hello Bradley Richards
Thank you for taking the time to send us this feedback.
We have escalated this to the Field Management Team who will contact you directly.
Thanks
The @home Customer Care Division
