Poor/No service delivery

Item: @Home
Rating: 1
Author: Andrew S

I ordered 2 Ottomans ( p ********** 41) last Wednesday and have no received a single update or any correspondence. The items are in stock online and I am collecting them so what is the delay? Can I fetch these items? I would of arranged for them to be delivered if it was going to take this long.

Helpful (0)

Replies (2)

@Home's replyOfficial

27 Nov 2018, 14:17

Hello Andrew

Thank you for letting us know about this experience. In order for us to assist you further could you please advise which store it was that you ordered from and what is your order number.

Thanks

The @home Customer Care Division

@Home's reply27 Nov 2018, 14:17

Official

@Home's replyOfficial

27 Nov 2018, 14:39

Thank you Andrew

We have logged and escalated your complaint to the on-line team. They will call you directly to assist. Your reference no. is RM151675

Thank you

The @home Customer Care Division

@Home's reply27 Nov 2018, 14:39

Official

Thank you Andrew

We have logged and escalated your complaint to the on-line team. They will call you directly to assist. Your reference no. is RM151675

Thank you

The @home Customer Care Division