Poor turnaround time on issues - Store Account Payments

No reply on this issue :

Good day I'm having issues logging into my online account and I need to make my monthly payment. The website states that it is having technical issues...? (is this affecting all users or specific to me?) Please advise when it will be resolved or what actions I need to take. Alternatively please provide the banking details ASAP and reference I can use to pay my account.

Hoping @Home isn't expecting to charge interest if people aren't able to access their accounts to pay... Once again a very slow turn around time on issues which greatly affects customer satisfaction and the company's cash flow.