1 reviews | Active since Apr 2015
Poor service from @Home at Little Falls Lifestyle Centre
<p>Recently I wanted to purcahse a 2 pedastals, they only had one in stock and had to order the other one. They said that I can go collect it in Midrand, which I refuse as I'm not going to be inconvenienced. They then said they will order it, and let me know when it arrives, until now no one has phoned me. I had to go in myslef only to find out there has been stock for over two weeks! </p> <p> </p> <p>This morning I went to go and buy a chair, only again to find out there is no stock. I was told they'll order it but I have to go and collect it in Midrand, again I refused and then they said thay can deliver it but I'll have to pay R150. I never asked for delivery, I smply want to buy it from the store! Collecting it from the store is no option! How can customers be treated like this?!</p> <p> </p> <p>I'd rather go spend my money at Mr Price Home. </p>
We’re sorry to hear about this, that’s definitely not the kind of experience we aim to give our Customers! We’ve passed your details on to the manager who will be in touch with you to discuss this further so we can attend to this as a matter of urgency.
Thanks,
The @Home team
We’re sorry to hear about this, that’s definitely not the kind of experience we aim to give our Customers! We’ve passed your details on to the manager who will be in touch with you to discuss this further so we can attend to this as a matter of urgency.
Thanks,
The @Home team
The customer service of @Home is appalling! I'm still waiting to be phone by the manager, but having experienced the customer service in the store, I'm not surprised. Will never spend a cent at @Home again. I'm also going to social media about this.
The customer service of @Home is appalling! I'm still waiting to be phone by the manager, but having experienced the customer service in the store, I'm not surprised. Will never spend a cent at @Home again. I'm also going to social media about this.
Hello Andre
We have escalated your experience and have asked that the Field Management Team make contact with you before the close of business today. Your reference number is RM80044
Thank you
The @home Customer Care Division
Hello Andre
We have escalated your experience and have asked that the Field Management Team make contact with you before the close of business today. Your reference number is RM80044
Thank you
The @home Customer Care Division
So now I get a phone call telling me exactly the same thing! I have to go and collect the chair myself in Midrand?? There is no way I'm having a store inconvenience me like this. DO NOT CALL ME AGAIN, I have no intention of ever going to any @Home store ever again, and I will make this known to the public. Worst customer experience ever.
So now I get a phone call telling me exactly the same thing! I have to go and collect the chair myself in Midrand?? There is no way I'm having a store inconvenience me like this. DO NOT CALL ME AGAIN, I have no intention of ever going to any @Home store ever again, and I will make this known to the public. Worst customer experience ever.