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Samiera S

1 reviews | Active since Dec 2020

30 Jul 2021, 13:01

POOR SERVICE @HOME

I am very disappointed in service with @home Sandton and their delivery center in Midrand. I purchased and paid for 2 items in the beginning of July. I was told to call in 5 days before delivery ... The person in charge, Kabelo Moloko, did not reply to my messages, did not return calls, and rep**** days later to my emails or not at all! Delivery date was only arranged for weeks later. When they finally delivered they only brought one item. I called the manager who was supposed to call me back and I am still awaiting her call. Very unprofessional and very poor service!

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Replies (1)
@Home
@Home's reply30 Jul 2021, 13:46
Official
Hello Samiera

thank you for sending us this feedback about your experience with our Store.
We have escalated this to the Field Management Team who will investigate and contact you directly to assist / advise.

Thanks
The @homewarestore Team