Poor service and worst quality

<p>our first big purchase from @Home, has been hell from the moment we bought a king size headboard. After informing us on day of purchase 10 June, that we would be contacted withint 7 days to arrange delivery, we waited 3 weeks, with no call, I then called @Home, they informed me they are deliverying the following Monday, i asked with whom did they arrange that as we both work, and nobody checked with us if someone would be home, they then said, ok they will deliver on a day the **** is there, the next Thursday, and off cause they didnt pitch, i called again, they said nobody told them to deliver, can they deliver the Monday, and i had to again say, NO, only days the **** is there, we made arrangements.</p> <p>The delivery took place and once i called to ask the ****, she said they delivered, but let it in the passage, why didnt they call me to confirm where i wanted it? i was furious, but we carried on.</p> <p>Now today when we wanted to put the sides on the headboard, we opened the zip only to find the very thin chipbaord cracked at the back, and broken!!! The zip on the other side broken! This was NOT a cheap purchase, i'm horrified! POOR service and even worst quality! I want a refund and please come get this piece of junk! WE will never purchast anything from @Home again!</p>