Poor service and lack of assistance by @home and Nespresso

I purchased a Nespresso Bundle Machine via @Home Black Friday online sale. The promotion offered a Nespresso machine, a frother and a promotion on Nespresso coffee pods. I did not receive any voucher in my box. Nespresso will not assist and neither will @Home. I lose out on R1250 worth off coffee pods as neither one of the companies are willing to assist and no one is willing to take responsibility