poor service

We had made an in store consultation booking to do our gift registry and what a sour experience it was at Gateway yesterday. If you read online they are so good at making this service sound like it will be the most wonderful experience but when we arrived in time for our CONFIRMED appointment the staff had absolutely NO idea what we were talking about and had no clue what booking was made or anything. If that was not bad enough we then get told that we need to still register the registry online so I had to go behind the counters to do this. We then found out that the online system is not working and were told to try register on our phone. This did not work either. The attitude in store for the consultants was dismal and no one even wanted to try get someone on the phone to try and fix the bug. So not only does @home definitely not offer the service that they so proudly advertise on their website but they also have lazy staff in stores and seem more then happy to waste a customer's time even though that customer has made a choice to have an extremely expensive registry with them. Disgusted with the bad service, the lack of follow up afterwards and the overall impression.

"Our VIP Gift Registry service means we can give you all the attention you need to help you prepare for your big day. Our specialist consultants are there to assist you in creating your registry and guide you through our store, helping you to find and select our most loved gift registry products. We are also there to help you scan to your hearts content using our Gift Registry APP on your own phone or our in-store Gift registry scanner. Please note this service is currently only available at @homelivingspace Somerset Boulevard, Mall of Africa, Eastgate, Gateway Livingspace and Menlyn Livingspace."