Poor Service

I am a very sad and angry customer. Yesterday 21/11/202 I went to @home Lifestyle crossing in Roodepoort with the intention to buy Hexley L Couch (in ******), I got to the store and was assisted by a gentleman by the name of Mpho. I told him I want the couch, which he told me, the units were out of stock, I then asked him if I can take the unit that was on the floor (Display unit), he told me "unit can't be sold because it's a display unit and they are a showroom they can't sell display unit". I WAS SO SAD, MY DAY WAS SPOILED. I WAS BEATING MYSELF UP THINKING I SHOULD HAVE DONE THIS AND THAT… I gave him my contact number in case something comes up he can call me.

This morning I convinced myself to settle for the 4 seater even though it was not my 1st choice I decided to settle for 2nd best. I drove to the @home store at The Glen Shopping center, I was attended to by a gentleman by the name of Carlton (Same story) he told me they don't have stock, they only have the unit that's on display however he told me, if I want it he will take it off the floor immediately of which he did, his service of was excellent. I drove back to the @home at the Lifestyle Crossing in Roodepoort. The same couch I was told I couldn’t have was reserved for a Mr. Mohammed, WORDS CAN'T DESCRIBE HOW I FELT AT THAT MOMENT, I WAS SO ****ED, I went back to Mpho (The sales consultant) who told me that a can't get the couch, he told me it was a mistake from his side and as I was talking to him I could see that he doesn't even remember me from the day before, (I get as a sales consultant he interacts with a lot of customers daily) But I mean I gave this guy my number to call me if something comes up, the fact that it took him so long to remember me means he got rid of my number the minute I left the store, what was, even more, sad was when I told the store manager (Suzan) my story the only thing she could say to me was "SORRY THE UNIT IS RESERVED" and Mpho didn't speak to her. The extremely poor service I got at The Lifestyle shopping center cost me R 10 000,00. I am so disappointed I don't even think I am going to buy from @home again. It's safe to say they lost a client.