KM
KHUTSO M

1 reviews | Active since Jun 2015

19 Sept 2022, 08:25

Poor quality of pots sold by @home

I am very much disappointed with your equipment i bought 10 piece baccarat never ever stick pan sets, yesterday while cooking my family lunch the glass lid just bursted inside the pan i had to throw away the whole food and start over as the glass piece are dangerous remove , the most stressful part is that i bought 2 set of box of these 10 pieces pots while using these 1 i still ve a brand new box that i must always be reminded that even these one will break as soon as i am starting to use them too, these pots i bought them around January if am not mistaken unfortunately i cant find a slip now but i did swipe for two sets at Middelburg mall @home your pots ve ruined my weekend and i regret buying them with large quantity. I am so angry after i spent so much money and i ve a new box that will be giving me same results as soon as i use it, i took a picture of the broken glass is stressful

0
Replies (3)
@Home
@Home's reply19 Sept 2022, 10:27
Official
Hello Khutso Lephty Malatji. 

Thank you for informing us of your experience/ purchase we will look into the matter for you and have the relevant team to support/assist you. 

Thank you 
The Guest Experience Team 
KM
KHUTSO M's update19 Sept 2022, 10:57
Reviewer Update
Thank you for the response one of your team leaders has called me and we spoke and the good part about she still remembers me very well as i came to the store looking for other brands of pots thats something made me feel like she realy pays more attention when she helps us on her daily baisis,i thank you
@Home
@Home's reply19 Sept 2022, 11:10
Official
Hi Khutso Lephty Malatji. 

That's great!!! Thank you for the lovely follow up review. We truly appreciate it. 

Thank you 
The Guest Experience Team