Poor Quality Goods and Pathetic Service

Hi,<br> I am Bhargava and I have bought an Angela Bed from @Home Sandton in the month of October 2014 and the order number is ***. It broke on the 2nd day and they said it was an issue with the fixing of the bed. Some came to fix it properly. A week back it broke again and I have complained at the store. The Store Manager has written an email that @Home will refund the money and the will collect the bad back. But I have not seen any action from them from the last one week. I was promised yesterday that the bed will be collected by 16th April 2015, but I haven't received any update from the store yet. I only received apology emails from them till yesterday that they are unable to collect it till yesterday. Today there is no update and nothing is moving forward.<br> <br> We are struggling from the last one week sleeping on the floor in this cold weather. I cant even get my new bed till these guys collect the bed from my place.<br> <br> This is quite pathetic service from @Home which is supposed to be a very big company in South Africa. Poor response and no ownership taken from the store manager.<br> <br> Regards,<br> Bhargava.