1 reviews | Active since May 2013
Poor Online Customer Support (NEVER USE @home online)
I bought a Cloud Nine mattress online from https://www.home.co.za/. Soon after receiving the mattress, I realised that it was very hard/firm and requested an exchange to a different mattress brand. I logged a call (RM289258) with the online team, they gave me a reference number and told me that the Midrand Distribution Centre would contact me.
Since than I have struggled to get hold of staff working in the Distribution Centre, the agent who had contacted me gave me a landline ***) which never gets answered. Basically, the midrand distribution centre has a customer care number ***) which never gets answered. The phone rings without anyone answering it. It is extremely frustrating having to deal with @home if you bought online, very difficult to get a person who one can talk to to resolve your case. Anyone can try the customer service number ***) which never gets answered.
I WOULD NEVER RECOMMEND ANYONE TO USE @home (https://www.home.co.za/) online. Their customer service is absolutely **********.
This is the worst experience I have ever had. The ticket was closed without my issue being resolved. I have not received a mattress which was promised to be delivered in 2-3 weeks. It is now over 4 weeks and no one can tell me when the exchange mattress will be delivered.
I can order something overseas and receive it within two week, it is taking @home more than four weeks to deliver something that was purchased online.
I WILL NEVER ADVISE ANYONE TO USE THE FOSCHINI GROUP (@HOME or https://www.home.co.za/) ONLINE CHANNELS. THE CUSTOMER SERVICE IS THE WORST THAT ONE COULD EVER RECEIVE.
The online customer service is basically none existant, they do not keep to their own timeframes.
This is the worst experience I have ever had. The ticket was closed without my issue being resolved. I have not received a mattress which was promised to be delivered in 2-3 weeks. It is now over 4 weeks and no one can tell me when the exchange mattress will be delivered.
I can order something overseas and receive it within two week, it is taking @home more than four weeks to deliver something that was purchased online.
I WILL NEVER ADVISE ANYONE TO USE THE FOSCHINI GROUP (@HOME or https://www.home.co.za/) ONLINE CHANNELS. THE CUSTOMER SERVICE IS THE WORST THAT ONE COULD EVER RECEIVE.
The online customer service is basically none existant, they do not keep to their own timeframes.
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