POOR CUSTOMER SERVICE & POOR QUALITY PRODUCTS!!

For such a high-end store the customer service & quality of the product is appalling!! Onthe 31/12/2024 I went to the @home store in Clearwater mall to bring in 1 of the baccarat pot which handle came off with in 4 months useage, we asked for the manager & was told he’s “busy” then a gentleman by the name Linda assisted & told me to bring the entire set for quality control check. I went back today 3rd jan 2025 & the acting manager Terisa told me I did not have to bring entire set & instead asked a colleague how they were taught to handle such a senario (firstly how are you a manager & not know?) secondly what frustrates me is the fact that I’m being told different stories.. she has to call more than 2 stores to find out how she must tackle this matter, followed by I was going to swap the pot for you but we don’t have stock to calling cresta to find out if I can swap the pot there, to looks like this is “bad batch/ poor quality “..I came for a solution & all I got was a bunch of lies & stories. And luckily linda was working & he still confirmed that he was taught that if anything is faulty then the entire set should be brought back. What’s annoying is the fact that these pots don’t come cheap, & was expecting them to last but clearly the joke is on me! Clearwater branch even made it worse a circus of a store filled with people who don’t know what they doing!! Can someone who knows what they doing sort this out, I was there for over 30 min & received no resolution just a I’ll email Amanda..