poor customer service from seapoint capetown branch

Dear @Home, I made an eft payment into your account on Tuesday the 3rd for purchases for my company. The shop in question is @home Seapoint, I keep calling for feedback on when l can go collect my order to no avail. bear in mind it wasn't an online order but an in-store order that l had to pay via eft for company accounting purposes. I have not received anything from your store people or any form of correspondence instead she keeps teling me she doesnt know when my payment will be cleared even after having sent my pop. Zero customer assistance, what kind of customer support is this from Seapoint Cape town branch