Poor customer service, fail to meet committed deadlines, and

Ordered items online, and the items were of poor quality, I requested a refund, and the items were collected on 15 Feb, on 17 Feb sent a follow-up to request processing of the refund, I received and completed all forms, and was advised that it would take 3-5 days to reflect.

Since then, it has not been refunded, i have sent 5 follow-ups, and have not received a response, or been advised that they are following up and will revert, however, no responses or indication of the status if this has been provided.

Poor customer service.

The contact numbers on their email footers don't even work as the numbers don't exist.