MR
Mason R
1 reviews | Active since Feb 2021
13 Nov 2023, 16:10
Poor Communication
I understand that unforeseen circumstances may arise in the retail industry, but I believe that customers should be informed of any potential issues well in advance. Waiting until the day before the scheduled delivery to inform me that my order cannot be fulfilled is not only unprofessional but also reflects poorly on the customer service standards of @home.
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Replies (3)MR
Mason R's updateReviewer Update
14 Nov 2023, 08:56Thank you so much.
MR
Mason R's update14 Nov 2023, 08:56
Reviewer Update
Thank you so much.
MR
Mason R's updateReviewer Update
16 Nov 2023, 11:44Your apologies continue to ring hollow. Despite your team's assurance that they would log the incident and provide a timely response, three days have passed without any follow-up. This glaring lack of communication and service delivery on your part is disappointing
MR
Mason R's update16 Nov 2023, 11:44
Reviewer Update
Your apologies continue to ring hollow. Despite your team's assurance that they would log the incident and provide a timely response, three days have passed without any follow-up. This glaring lack of communication and service delivery on your part is disappointing
@Home's replyOfficial
17 Nov 2023, 12:37.
@Home's reply17 Nov 2023, 12:37
Official
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