Poor client service by @Home stores

In November 2018 I purchased 6 bar chairs which were delivered to my house, but 2 of them had no rings on them.

Some time in early December I went to @ Home to report the matter. The lady who attended to me took down my contact details and home address,that was a Monday.... I called in again the following week to enquire because no delivery was made the previous week, the same lady tild me that she had lost my contact details hence she could not call and inform me that the delivery guys had had an accident that previous week. She promised me the 27th of Dec

I went to the store in the 29th and was attended by a guy who promised that he would come on the 31st of Dec, also took down my contact details and home address.

Till today I have not been contacted, no explanation whatsoever, no apologies nothing by this store!!