Poor After Sales Experience

<p>I would like to lodge a formal complaint against poor after sales service from @home store in Brooklyn. I purchased the sofa in January this year and the sofa is still under 1 year warranty.Im experiencing quality issue with the product and to my surprise branch ( @ home Brooklyn) is not willing to assist with my query. The couch creates back and neck aches for me. I have tried anything possible to try and make the sofa comfy. I went as far as purchasing extra cushions to try and support my back and yet still no change. What so difficult about replacing the sofa? They were quick to accept my money but not after sales service at all. Can someone please help me to resolve this matter at hand?</p> <p>Please see below responses from the company:</p> <p>Notes</p> <p>Personal</p> <p>Travel</p> <p>More</p> <p> </p> <p><br />Hangouts</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>2 of 4,986</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Cargo 4 Seater Complaint!</p> <p>Inbox<br />x</p> <p>Kgomotso ********** />May 29 (12 days ago)</p> <p><br /> </p> <p><br />to phindiledh</p> <p><br />Greetings Phindi,<br /> <br /> We would like to lodge a formal complaint with regards to the cargo sofa that was purchased in Jan.The biggest challenge we have with the sofa its causing back aches for us. We tried anything possible to try and make the sofa as much comfortable as we can. We bought extra cushions to try and support our lower back and yet its doesn't solve the issue.<br /> <br /> Your quickest response will be highly appreciated.<br /> <br /> ********** 511/ ********** 048.<br /> <br /> Sent from my iPhone</p> <p> </p> <p>Phindile ********** />May 30 (11 days ago)</p> <p><br /> </p> <p><br />to me</p> <p><br />Good day</p> <p> </p> <p>Please see below emails from our warehouse and my Area Manager in regards to the complain. Unfortunately we unable to refund or exchange the sofa for you' feel free to contact me</p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Michelle Labuschagne<br /> Sent: Mon 2016/05/30 11:23<br /> To: Phindile Dhladhla; Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile and Marcell,</p> <p> </p> <p>We cannot exchange a unit that has been in use since January. We are now at the end of May – that couch was used for 5 months.</p> <p> </p> <p>Regards</p> <p> </p> <p>Michelle Labuschagne<br /> Area Manager Livingspace Pretoria<br /> <br /> Tel: ********** </p> <p>Cell: ********** 664<br /> ********** | http://www.home.co.za</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Phindile Dhladhla <br /> Sent: 30 May 2016 11:00 AM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert; Michelle Labuschagne<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda\Michelle</p> <p> </p> <p>Amanda please see the attached proof of payment</p> <p> </p> <p>Michelle please see below emails from the customer, Amanda and myself and kindly advice</p> <p> </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Amanda Pretorius<br /> Sent: Mon 2016/05/30 09:28<br /> To: Phindile Dhladhla; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile</p> <p> </p> <p>Please send proof of purchase. Because the problem that this customer has is not a quality issue, you will need to pass this onto your Area Manager. Your AM will have to decide if the unit can come back to your store and sold off the floor. It cannot come back into the DC. If you AM agrees to this, someone will need to go and view the couch to make sure it has not been damaged in any way.</p> <p> </p> <p>If you AM does not agree to sell it off the floor, the customer will need to sell the couch out of hand.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p> <p>AMANDA PRETORIUS <br /> QA Technologist</p> <p>Furniture, Table Top, Kitchenware, Appliances and Bar</p> <p>Tel: +2 ********** | Cell: +2 ********** <br /> ********** <p> </p> <p>From: Phindile Dhladhla ********** /> Sent: 29 May 2016 04:41 PM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Mlungisi Mbatha; Wellington Majozi; Xiluva Angel Nkuna; Danisile Mthombothi; Moses Rakhokha; Amos Phahlele<br /> Cc: Dineo Sheane; Marcell Steinmann<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda</p> <p> </p> <p>Please see the below email from a customer regarding the Cargo 4 seater ********** 3 that was purchased on the 15\01\16 . The sofa was sold off the sales floor, further note the customer will like to exchange for a different sofa. Please Advice </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Kgomotso Mabokela ********** /> Sent: Sun 2016/05/29 13:54<br /> To: Phindile Dhladhla<br /> Subject: Cargo 4 Seater Complaint!</p> <p> </p> <p>Disclaimer</p> <p>This email is subject to the TFG Email Legal Notice that is displayed in the following link. For reporting any ********* or ********** behaviour, please contact our toll-free anonymous hotline on ***</p> <p> </p> <p>Kgomotso ********** />May 30 (11 days ago)</p> <p><br /> </p> <p><br />to Phindile</p> <p><br />Hi Phindile,</p> <p> </p> <p>So what is the way forward as this product is still under warrantee? Honestly this is rather disappointing seeing that the company won't attempt to assist? <br /> <br /> Sent from my iPhone</p> <p> </p> <p> </p> <p>Kgomotso ********** />May 30 (11 days ago)</p> <p><br /> </p> <p><br />to Phindile</p> <p><br />So what should i do now with this product that i bought from your store? Yet theres no attempt of investigating my issue? this really bad customer service. If this matter is not resolved i'm taking this further. <br /> <br /> Sent from my iPhone</p> <p> </p> <p> </p> <p>Kgomotso ********** /> May 30 (11 days ago)</p> <p><br /> </p> <p><br />to customerservic.</p> <p><br />Greetings,</p> <p> </p> <p>I would like to lodge a formal complaint against poor after sales service from @home store in Brooklyn. I purchased the sofa in January this year and the sofa is still under guarantee. Im experiencing quality issue with the product and to my surprise branch ( @ home Brooklyn) is not willing to assist with my query. Could you kindly assist with my issue please? I'm not happy with the service i since received from that store.</p> <p> </p> <p>Regard,</p> <p> </p> <p>KM ********** 511. <br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Phindile Dhladhla ********** /> Date: 30 May 2016 at 1:58:12 PM SAST<br /> ********** /> Subject: FW: Cargo 4 Seater Complaint!</p> <p> </p> <p>Attachments area</p> <p> </p> <p>Kgomotso ********** /> May 30 (11 days ago)</p> <p><br /> </p> <p><br />to julie-nannd</p> <p><br />Greetings Julie,</p> <p> </p> <p> </p> <p>I would like to lodge a formal complaint against poor after sales service from @home store in Brooklyn. I purchased the sofa in January this year and the sofa is still under guarantee. Im experiencing quality issue with the product and to my surprise branch ( @ home Brooklyn) is not willing to assist with my query. Could you kindly assist with my issue please? I'm not happy with the service i since received from that store.</p> <p> </p> <p>Regard,</p> <p> </p> <p>KM ********** 511. <br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Phindile Dhladhla ********** /> Date: 30 May 2016 at 1:58:12 PM SAST<br /> ********** /> Subject: FW: Cargo 4 Seater Complaint!</p> <p>Good day</p> <p> </p> <p>Please see below emails from our warehouse and my Area Manager in regards to the complain. Unfortunately we unable to refund or exchange the sofa for you' feel free to contact me</p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Michelle Labuschagne<br /> Sent: Mon 2016/05/30 11:23<br /> To: Phindile Dhladhla; Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile and Marcell,</p> <p> </p> <p>We cannot exchange a unit that has been in use since January. We are now at the end of May – that couch was used for 5 months.</p> <p> </p> <p>Regards</p> <p> </p> <p>Michelle Labuschagne<br /> Area Manager Livingspace Pretoria<br /> <br /> Tel: ********** </p> <p>Cell: ********** 664<br /> ********** | http://www.home.co.za</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Phindile Dhladhla <br /> Sent: 30 May 2016 11:00 AM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert; Michelle Labuschagne<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda\Michelle</p> <p> </p> <p>Amanda please see the attached proof of payment</p> <p> </p> <p>Michelle please see below emails from the customer, Amanda and myself and kindly advice</p> <p> </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Amanda Pretorius<br /> Sent: Mon 2016/05/30 09:28<br /> To: Phindile Dhladhla; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile</p> <p> </p> <p>Please send proof of purchase. Because the problem that this customer has is not a quality issue, you will need to pass this onto your Area Manager. Your AM will have to decide if the unit can come back to your store and sold off the floor. It cannot come back into the DC. If you AM agrees to this, someone will need to go and view the couch to make sure it has not been damaged in any way.</p> <p> </p> <p>If you AM does not agree to sell it off the floor, the customer will need to sell the couch out of hand.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p> <p>AMANDA PRETORIUS <br /> QA Technologist</p> <p>Furniture, Table Top, Kitchenware, Appliances and Bar</p> <p>Tel: +2 ********** | Cell: +2 ********** <br /> ********** <p> </p> <p>From: Phindile Dhladhla ********** /> Sent: 29 May 2016 04:41 PM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Mlungisi Mbatha; Wellington Majozi; Xiluva Angel Nkuna; Danisile Mthombothi; Moses Rakhokha; Amos Phahlele<br /> Cc: Dineo Sheane; Marcell Steinmann<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda</p> <p> </p> <p>Please see the below email from a customer regarding the Cargo 4 seater ********** 3 that was purchased on the 15\01\16 . The sofa was sold off the sales floor, further note the customer will like to exchange for a different sofa. Please Advice </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Kgomotso Mabokela ********** /> Sent: Sun 2016/05/29 13:54<br /> To: Phindile Dhladhla<br /> Subject: Cargo 4 Seater Complaint!</p> <p>Greetings Phindi,<br /> <br /> We would like to lodge a formal complaint with regards to the cargo sofa that was purchased in Jan.The biggest challenge we have with the sofa its causing back aches for us. We tried anything possible to try and make the sofa as much comfortable as we can. We bought extra cushions to try and support our lower back and yet its doesn't solve the issue. <br /> <br /> Your quickest response will be highly appreciated.<br /> <br /> ********** 511/ ********** 048.<br /> <br /> Sent from my iPhone</p> <p> </p> <p>Disclaimer</p> <p>This email is subject to the TFG Email Legal Notice that is displayed in the following link. For reporting any ********* or ********** behaviour, please contact our toll-free anonymous hotline on ***</p> <p>Attachments area</p> <p> </p> <p>Kgomotso ********** /> May 31 (10 days ago)</p> <p><br /> </p> <p><br />to contact</p> <p><br />Attention Julie,</p> <p> </p> <p>Please see correspondence with regards to my query. Please do follow up with me please?<br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Kgomotso Mabokela ********** /> Date: 30 May 2016 at 5:32:52 PM SAST<br /> ********** /> Subject: Fwd: Cargo 4 Seater Complaint!</p> <p> </p> <p> </p> <p> </p> <p>Greetings Julie,</p> <p> </p> <p>I would like to lodge a formal complaint against poor after sales service from @home store in Brooklyn. I purchased the sofa in January this year and the sofa is still under guarantee. Im experiencing quality issue with the product and to my surprise branch ( @ home Brooklyn) is not willing to assist with my query. Could you kindly assist with my issue please? I'm not happy with the service i since received from that store.</p> <p> </p> <p>Regard,</p> <p> </p> <p>KM ********** 511. <br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Phindile Dhladhla ********** /> Date: 30 May 2016 at 1:58:12 PM SAST<br /> ********** /> Subject: FW: Cargo 4 Seater Complaint!</p> <p>Good day</p> <p> </p> <p>Please see below emails from our warehouse and my Area Manager in regards to the complain. Unfortunately we unable to refund or exchange the sofa for you' feel free to contact me</p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Michelle Labuschagne<br /> Sent: Mon 2016/05/30 11:23<br /> To: Phindile Dhladhla; Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile and Marcell,</p> <p> </p> <p>We cannot exchange a unit that has been in use since January. We are now at the end of May – that couch was used for 5 months.</p> <p> </p> <p>Regards</p> <p> </p> <p>Michelle Labuschagne<br /> Area Manager Livingspace Pretoria<br /> <br /> Tel: ********** </p> <p>Cell: ********** 664<br /> ********** | http://www.home.co.za</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p>From: Phindile Dhladhla <br /> Sent: 30 May 2016 11:00 AM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert; Michelle Labuschagne<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda\Michelle</p> <p> </p> <p>Amanda please see the attached proof of payment</p> <p> </p> <p>Michelle please see below emails from the customer, Amanda and myself and kindly advice</p> <p> </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Amanda Pretorius<br /> Sent: Mon 2016/05/30 09:28<br /> To: Phindile Dhladhla; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile</p> <p> </p> <p>Please send proof of purchase. Because the problem that this customer has is not a quality issue, you will need to pass this onto your Area Manager. Your AM will have to decide if the unit can come back to your store and sold off the floor. It cannot come back into the DC. If you AM agrees to this, someone will need to go and view the couch to make sure it has not been damaged in any way.</p> <p> </p> <p>If you AM does not agree to sell it off the floor, the customer will need to sell the couch out of hand.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p> <p>AMANDA PRETORIUS <br /> QA Technologist</p> <p>Furniture, Table Top, Kitchenware, Appliances and Bar</p> <p>Tel: +2 ********** | Cell: +2 ********** <br /> ********** <p> </p> <p>From: Phindile Dhladhla ********** /> Sent: 29 May 2016 04:41 PM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Mlungisi Mbatha; Wellington Majozi; Xiluva Angel Nkuna; Danisile Mthombothi; Moses Rakhokha; Amos Phahlele<br /> Cc: Dineo Sheane; Marcell Steinmann<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda</p> <p> </p> <p>Please see the below email from a customer regarding the Cargo 4 seater ********** 3 that was purchased on the 15\01\16 . The sofa was sold off the sales floor, further note the customer will like to exchange for a different sofa. Please Advice </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Kgomotso Mabokela ********** /> Sent: Sun 2016/05/29 13:54<br /> To: Phindile Dhladhla<br /> Subject: Cargo 4 Seater Complaint!</p> <p>Greetings Phindi,<br /> <br /> We would like to lodge a formal complaint with regards to the cargo sofa that was purchased in Jan.The biggest challenge we have with the sofa its causing back aches for us. We tried anything possible to try and make the sofa as much comfortable as we can. We bought extra cushions to try and support our lower back and yet its doesn't solve the issue. <br /> <br /> Your quickest response will be highly appreciated.<br /> <br /> ********** 511/ ********** 048.<br /> <br /> Sent from my iPhone</p> <p> </p> <p>Disclaimer</p> <p>This email is subject to the TFG Email Legal Notice that is displayed in the following link. For reporting any ********* or ********** behaviour, please contact our toll-free anonymous hotline on ***</p> <p>Attachments area</p> <p> </p> <p>Contact@ ********** />May 31 (10 days ago)</p> <p><br /> </p> <p><br />to me</p> <p><br />Hi Kgomotso</p> <p> </p> <p>Thanks for taking the time to contact us and for sending through this communication.</p> <p> </p> <p>I will take this up with the field team and have them contact you by today.</p> <p> </p> <p>Apologies for the inconvenience caused.</p> <p> </p> <p>Kind regards</p> <p>Julie-ann</p> <p> </p> <p>From: Kgomotso Mabokela ********** /> Sent: 31 May 2016 10:31 AM<br /> To: Contact@Home</p> <p> </p> <p> </p> <p>Contact@ ********** />May 31 (10 days ago)</p> <p><br /> </p> <p><br />to me</p> <p><br />Hi Kgomotso</p> <p> </p> <p>I have received feedback from our QC department and they will arrange to have the QA Assessor come and view the sofa.</p> <p> </p> <p>They will be in contact with you.</p> <p> </p> <p>Kind regards,</p> <p>Julie-ann</p> <p> </p> <p>From: Kgomotso Mabokela ********** /> Sent: 31 May 2016 10:31 AM<br /> To: Contact@Home</p> <p> </p> <p> </p> <p>Kgomotso ********** />May 31 (10 days ago)</p> <p><br /> </p> <p><br />to Contact</p> <p><br />Greetings,</p> <p> </p> <p>Thank you so much for getting back to me. I highly appreciate your assistance.<br /> <br /> Sent from my iPhone</p> <p><br /> On 31 May 2016, at 3:42 PM, Contact@Home ********** wrote:</p> <p>Hi Kgomotso</p> <p> </p> <p>I have received feedback from our QC department and they will arrange to have the QA Assessor come and view the sofa.</p> <p> </p> <p>They will be in contact with you.</p> <p> </p> <p>Kind regards,</p> <p>Julie-ann</p> <p> </p> <p>From: Kgomotso Mabokela ********** /> Sent: 31 May 2016 10:31 AM<br /> To: Contact@Home<br /> Subject: Fwd: Cargo 4 Seater Complaint!</p> <p> </p> <p>Attention Julie,</p> <p> </p> <p>Please see correspondence with regards to my query. Please do follow up with me please?<br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Kgomotso Mabokela ********** /> Date: 30 May 2016 at 5:32:52 PM SAST<br /> ********** /> Subject: Fwd: Cargo 4 Seater Complaint!</p> <p> </p> <p>Greetings Julie,</p> <p> </p> <p>I would like to lodge a formal complaint against poor after sales service from @home store in Brooklyn. I purchased the sofa in January this year and the sofa is still under guarantee. Im experiencing quality issue with the product and to my surprise branch ( @ home Brooklyn) is not willing to assist with my query. Could you kindly assist with my issue please? I'm not happy with the service i since received from that store.</p> <p> </p> <p>Regard,</p> <p> </p> <p>KM ********** 511. <br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Phindile Dhladhla ********** /> Date: 30 May 2016 at 1:58:12 PM SAST<br /> ********** /> Subject: FW: Cargo 4 Seater Complaint!</p> <p><image001.gif></p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Kgomotso ********** />Jun 1 (9 days ago)</p> <p><br /> </p> <p><br />to Contact</p> <p><br />Greetings,</p> <p> </p> <p>Kindly note that i have not received any correspondence from the QC officials yet. Do you perhaps have any idea by when i will be contacted? as i might have work related trip to Namibia next week.<br /> <br /> Sent from my iPhone</p> <p><br /> On 31 May 2016, at 3:42 PM, Contact@Home ********** wrote:</p> <p>Hi Kgomotso</p> <p> </p> <p>I have received feedback from our QC department and they will arrange to have the QA Assessor come and view the sofa.</p> <p> </p> <p>They will be in contact with you.</p> <p> </p> <p>Kind regards,</p> <p>Julie-ann</p> <p> </p> <p>From: Kgomotso Mabokela ********** /> Sent: 31 May 2016 10:31 AM<br /> To: Contact@Home<br /> Subject: Fwd: Cargo 4 Seater Complaint!</p> <p> </p> <p>Attention Julie,</p> <p> </p> <p>Please see correspondence with regards to my query. Please do follow up with me please?<br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Kgomotso Mabokela ********** /> Date: 30 May 2016 at 5:32:52 PM SAST<br /> ********** /> Subject: Fwd: Cargo 4 Seater Complaint!</p> <p> </p> <p>Greetings Julie,</p> <p> </p> <p>I would like to lodge a formal complaint against poor after sales service from @home store in Brooklyn. I purchased the sofa in January this year and the sofa is still under guarantee. Im experiencing quality issue with the product and to my surprise branch ( @ home Brooklyn) is not willing to assist with my query. Could you kindly assist with my issue please? I'm not happy with the service i since received from that store.</p> <p> </p> <p>Regard,</p> <p> </p> <p>KM ********** 511. <br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Phindile Dhladhla ********** /> Date: 30 May 2016 at 1:58:12 PM SAST<br /> ********** /> Subject: FW: Cargo 4 Seater Complaint!</p> <p><image001.gif></p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Contact@ ********** />Jun 1 (9 days ago)</p> <p><br /> </p> <p><br />to me</p> <p><br />Hi Kgomotso</p> <p> </p> <p>Apologies for the delay, our QC team will contact you, they just rather busy this week.</p> <p>Please send us your address and a copy of your invoice?</p> <p> </p> <p>Thank you,</p> <p> </p> <p>Kind regards</p> <p>Julie-ann</p> <p> </p> <p>From: Kgomotso Mabokela ********** /> Sent: 31 May 2016 04:08 PM<br /> To: Contact@Home<br /> Subject: Re: Cargo 4 Seater Complaint!</p> <p> </p> <p> </p> <p>Greetings,</p> <p> </p> <p>Thank you so much for getting back to me. I highly appreciate your assistance.<br /> <br /> Sent from my iPhone</p> <p><br /> On 31 May 2016, at 3:42 PM, Contact@Home ********** wrote:</p> <p>Hi Kgomotso</p> <p> </p> <p>I have received feedback from our QC department and they will arrange to have the QA Assessor come and view the sofa.</p> <p> </p> <p>They will be in contact with you.</p> <p> </p> <p>Kind regards,</p> <p>Julie-ann</p> <p> </p> <p>From: Kgomotso Mabokela ********** /> Sent: 31 May 2016 10:31 AM<br /> To: Contact@Home<br /> Subject: Fwd: Cargo 4 Seater Complaint!</p> <p> </p> <p>Attention Julie,</p> <p> </p> <p>Please see correspondence with regards to my query. Please do follow up with me please?<br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Kgomotso Mabokela ********** /> Date: 30 May 2016 at 5:32:52 PM SAST<br /> ********** /> Subject: Fwd: Cargo 4 Seater Complaint!</p> <p> </p> <p>Greetings Julie,</p> <p> </p> <p>I would like to lodge a formal complaint against poor after sales service from @home store in Brooklyn. I purchased the sofa in January this year and the sofa is still under guarantee. Im experiencing quality issue with the product and to my surprise branch ( @ home Brooklyn) is not willing to assist with my query. Could you kindly assist with my issue please? I'm not happy with the service i since received from that store.</p> <p> </p> <p>Regard,</p> <p> </p> <p>KM ********** 511. <br /> <br /> Sent from my iPhone</p> <p><br /> Begin forwarded message:</p> <p>From: Phindile Dhladhla ********** /> Date: 30 May 2016 at 1:58:12 PM SAST<br /> ********** /> Subject: FW: Cargo 4 Seater Complaint!</p> <p>Good day</p> <p> </p> <p>Please see below emails from our warehouse and my Area Manager in regards to the complain. Unfortunately we unable to refund or exchange the sofa for you' feel free to contact me</p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Michelle Labuschagne<br /> Sent: Mon 2016/05/30 11:23<br /> To: Phindile Dhladhla; Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile and Marcell,</p> <p> </p> <p>We cannot exchange a unit that has been in use since January. We are now at the end of May – that couch was used for 5 months.</p> <p> </p> <p>Regards</p> <p> </p> <p>Michelle Labuschagne<br /> Area Manager Livingspace Pretoria<br /> <br /> Tel: ********** </p> <p>Cell: ********** 664<br /> ********** | http://www.home.co.za</p> <p> </p> <p><image001.gif></p> <p> </p> <p> </p> <p> </p> <p>From: Phindile Dhladhla <br /> Sent: 30 May 2016 11:00 AM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert; Michelle Labuschagne<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda\Michelle</p> <p> </p> <p>Amanda please see the attached proof of payment</p> <p> </p> <p>Michelle please see below emails from the customer, Amanda and myself and kindly advice</p> <p> </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Amanda Pretorius<br /> Sent: Mon 2016/05/30 09:28<br /> To: Phindile Dhladhla; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Naude Joubert<br /> Cc: Dineo Sheane; Marcell Steinmann; Amos Phahlele; Moses Rakhokha; Danisile Mthombothi; Xiluva Angel Nkuna; Wellington Majozi; Mlungisi Mbatha<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p>Hi Phindile</p> <p> </p> <p>Please send proof of purchase. Because the problem that this customer has is not a quality issue, you will need to pass this onto your Area Manager. Your AM will have to decide if the unit can come back to your store and sold off the floor. It cannot come back into the DC. If you AM agrees to this, someone will need to go and view the couch to make sure it has not been damaged in any way.</p> <p> </p> <p>If you AM does not agree to sell it off the floor, the customer will need to sell the couch out of hand.</p> <p> </p> <p>Regards</p> <p> </p> <p> </p> <p> </p> <p>AMANDA PRETORIUS <br /> QA Technologist</p> <p>Furniture, Table Top, Kitchenware, Appliances and Bar</p> <p>Tel: +2 ********** | Cell: +2 ********** <br /> ********** <p> </p> <p>From: Phindile Dhladhla ********** /> Sent: 29 May 2016 04:41 PM<br /> To: Amanda Pretorius; Gwendoline Masinga; Siva Gavin Murgan; Ellen Rakoti; Mlungisi Mbatha; Wellington Majozi; Xiluva Angel Nkuna; Danisile Mthombothi; Moses Rakhokha; Amos Phahlele<br /> Cc: Dineo Sheane; Marcell Steinmann<br /> Subject: RE: Cargo 4 Seater Complaint!</p> <p> </p> <p>Hi Amanda</p> <p> </p> <p>Please see the below email from a customer regarding the Cargo 4 seater ********** 3 that was purchased on the 15\01\16 . The sofa was sold off the sales floor, further note the customer will like to exchange for a different sofa. Please Advice </p> <p> </p> <p>Kind Regards:</p> <p>Phindile Dhladhla</p> <p>Admin Manager</p> <p>@home-Furniture Brooklyn</p> <p>T: +27 12 ********** </p> ********** <p> </p> <p> www.home.co.za</p> <p> ww****g.co.za</p> <p>The great pleasure in life... is doing what people say you cannot do...</p> <p> </p> <p><br />From: Kgomotso Mabokela ********** /> Sent: Sun 2016/05/29 13:54<br /> To: Phindile Dhladhla<br /> Subject: Cargo 4 Seater Complaint!</p> <p>Greetings Phindi,<br /> <br /> We would like to lodge a formal complaint with regards to the cargo sofa that was purchased in Jan. The biggest challenge we have with the sofa its causing back aches for us. We tried anything possible to try and make the sofa as much comfortable as we can. We bought extra cushions to try and support our lower back and yet it doesn't solve the issue. <br /> <br /> Your quickest response will be highly appreciated.<br /> <br /> ********** 511/ ********** 048.<br /> <br /> Sent from my iPhone</p> <p> </p> <p>Disclaimer</p> <p>Details<br /> <br />People (6)</p> <p> <br />Phindile Dhladhla<br />Add to circles</p> <p><br />Show details<br /> </p> <p> </p>