Pathetic service from @home Woodlands

On Thursday 27 August I visited the store to return an electric blanket that I received as a gift. I explained to Kgaugelo that I received the exact blanket as well and I would like a refund. she was not welcoming, she looked bored and asked me for the receipt. I gave her the receipt and explained again that it was a gift and the person bought it using a credit card, she proceeded to ask me for the credit card; just to show that she was not interested in assisting me I had to reiterate that this was a gift and I don’t think someone can give you a gift then give you their credit card just in case one wants to return the item. I asked her to call Parkview and she said the store is no longer operating, I asked her how else can she assist and she asked me to write down my contact details and she will call me as soon as she has cash. I asked when can that be and she assured me that she’ll call me on Thursday or Friday and that didn’t happen. I just called the store and a guy informed me that she is not in today, I explained what happened and he did he will try to assist me tomorrow but he mentioned that Friday was a good time to get a refund because they made cash sales. I further asked who the manager was and to my shock he said the manager is Kgaugelo; the very same person who refused to assist me. I am highly disappointed at the TFG, how do you keep such managers who have no sense of urgency? They lack integrity and accountability!

I hope the store resolves this matter urgently.