Pathetic service ever

<p>I purchased the couch on the 15th dec and had to wait until the 4th Jan 2017 to recieve a damaged couch, they promised to put a replacement and the following day i went to the store to confirm if dey did i got william and funeka but left the store not knowing where im standing with the couch, i phoned the following day 06th Jan 2017 and was promised necoline will call me back but never did as usual, i went to the store n found necoline with collin the deliver, they called william to find out if he made a replacement which he never did necoline then promised to have it done on monday 09Jan 2017 said the only lady who works with replacement was on leave, necoline never contacted me until i had to phone today 11th Jan n she was to busy to talk to me, so later she called n **** about send the email mean while funeka called around pass 3 to 4pm today confirming if i will wait for the couch that will be shipped on the 6th Feb yet im expected to pay for the damage couch.</p> <p> </p> <p>Why such a decent store with such a pathetic service?</p> <p>Why such a big company hiring only 1 lady to do replacement what if she dies?</p> <p>Why your stuff are such good ***** not not reliable?</p> <p>Is it your good policy to make us pay for damaged goods? </p> <p>Are excited for the faniture after waiting 3monts?</p> <p> </p> <p>1st time buyer n regrets forcing my husband to open your account, i hope its my lust purchase. I know it wont a loss but store has disapointed after the respect n pacience i had.</p>