Pathetic service - @home Melrose Arch branch. Couch delivered to the wrong province!

On 17 November 2020, I selected and paid for a couch in store, however its been 3 weeks and the couch has not arrived. I specifically advised the furniture consultant in store that I needed it to be delivered on a weekend in Morningside, Sandton, JHB, Gauteng. I wrote down my FULL address including the postal code and this is reflected on my order page. The consultant advised me that it will be delivered on a weekend and I will be contacted within 5 to 7 working days. I then received no feedback at all and upon following up on why delivery was late, I was told that delivery on a weekend is not possible and that my couch was delivered to Morningside... in DURBAN (KZN)!!! This is the first time I am purchasing a couch and I am utterly shocked and disappointed. This situation is so ridiculous it sounds like a joke. Both @home and their delivery company are very unprofessional. The furniture consultant cannot tell me when or even if my couch will come, she just said that I need to be patient. I only hope that if the couch does come, it is not damaged as I see other customers have been receiving damaged couches from @home. My emails to the customer support email address are not being answered and there's no accountability.